Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

*COVID SAFE: To practice personal hygiene & stop the spread of COVID-19

We do not accept any returns once the product have opened or tried on*

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at contact@criacosmetics.com.au.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
CRIA Cosmetics will accept all refunds or replacement requests if the products are returned within 14 days of delivery. The product must not have been used and the packaging must not have been damaged. If the packaging is damaged or if the product has been opened or used, you will not be entitled to a refund. Please note that the refund will not include the external shipping fee. If you need to exchange it for the same item, send us an email at contact@criacosmetics.com.au and send your item to: 161 Glynburn Road, 3A, Adelaide ACT 5070, Australia.